Refund Policy for The Bastet Collective

Effective Date: 8th April 2025

At The Bastet Collective, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t go as planned, and we are here to help. This Refund Policy explains your rights under Australian consumer law and our process for handling returns, refunds, and exchanges.

1. Consumer Rights under Australian Law

As a business operating in Australia, we comply with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth). Under ACL, you are entitled to a remedy (repair, replacement, or refund) if the products you purchase:

• Are faulty, defective, or damaged

• Are not as described or do not match the sample or model

• Do not do what they are supposed to do

These rights are guaranteed under Australian Consumer Law, regardless of our store policies. We will provide a remedy in accordance with ACL if the goods you purchase fail to meet any of the conditions outlined above.

2. Change of Mind Returns

We understand that sometimes a gift basket may not be exactly what you expected. However, as there are products that could be tampered with once the delivery is opened, we do not offer refunds or exchanges if you simply change your mind about the purchase. Please choose carefully before purchasing.

3. Returns, Repairs, or Replacements for Faulty or Defective Products

If your product is faulty, damaged, or not as described, you are entitled to a remedy, including a return, repair, or replacement. If the product cannot be repaired or replaced, you are entitled to a full refund.

To be eligible for a return under these circumstances, please follow these steps:

• Contact us within 30 days of receiving your order, notifying us of the issue.

• Provide details of the problem, including photographs of the faulty or damaged product (if applicable).

• Ensure that the product is unused and in its original condition, with packaging and tags intact.

Once we receive your return request, we will assess the issue and arrange for the most appropriate remedy, which may include:

• A full refund to your original payment method

• A replacement item (if available)

• A repair (if feasible)

4. Refund Process

If you are eligible for a refund under Australian Consumer Law, we will process it promptly, usually within 15 business days. Refunds will be issued to the same payment method used during the original transaction.

Please note: If you paid via a gift card or store credit, refunds will be issued in the form of a store credit or gift card.

5. Shipping and Handling Costs for Returns

For faulty or defective products, we will cover the return shipping costs. If the product is not faulty, the return shipping costs will be the responsibility of the customer.

If the return is for an item that is defective or damaged, we will also refund your initial shipping cost (if applicable).

6. How to Contact Us for Returns or Refunds

To request a return, repair, replacement, or refund, please contact our customer service team using the details below. Be sure to include:

• Your order number

• A description of the issue

• Photographic evidence (if applicable)

Customer Service Contact Details:
Email: hello@bastetcollective.com
Phone: 0433 320 180
Address: Carnation Street, Wynnum QLD 4178
Website: www.bastetcollective.com

7. Consumer Guarantees

Please be aware that this refund policy is in addition to your rights under the Australian Consumer Law. This means that, in addition to the refund, repair, or replacement we offer, you have legal rights in the case of faulty or damaged goods. Our policy complies with the Consumer Guarantees under the Australian Consumer Law, which entitle you to:

• A guarantee that products are of acceptable quality (safe, durable, and free from defects)

• A guarantee that products are fit for the purpose for which they were sold

• A guarantee that products match their description or any sample

If you believe that the product has not met any of these guarantees, you have the right to a remedy, including a full refund.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be reflected on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for any updates.