Privacy Policy.

Privacy Policy for The Bastet Collective

Effective Date: 8th April 2025

1. Introduction

The Bastet Collective ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, whether you visit our website, use our e-commerce services, or engage with us in any other way.

We adhere to the privacy principles established under the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), as well as guidelines provided by the Australian Competition and Consumer Commission (ACCC). By using our services, you agree to the practices described in this Privacy Policy.

2. What Information Do We Collect?

We may collect personal information from you when you:

  • Visit our website (https://www.bastetcollective.com)

  • Make a purchase or place an order through our e-commerce platform

  • Subscribe to our newsletters, promotions, or other communications

  • Interact with our customer service team

  • Participate in surveys or promotions

  • Use our website's features such as reviews or comments

The personal information we collect may include:

  • Identification Information: Name, email address, phone number, and billing/shipping address

  • Payment Information: Credit card details or other payment-related information (note: payment details are processed securely by third-party payment providers)

  • Usage Data: Information on how you use our website, such as IP addresses, browser type, and device information

  • Other Personal Information: Any other information you voluntarily provide to us, such as in surveys, customer feedback, or inquiries

3. How Do We Use Your Personal Information?

We use the personal information we collect for the following purposes:

  • To process your orders and deliver products

  • To improve our services and website functionality

  • To communicate with you regarding orders, promotions, and updates

  • To respond to your inquiries or requests

  • To ensure compliance with legal and regulatory requirements

  • To manage customer relations and provide customer support

  • To analyze usage patterns on our website to enhance user experience

4. How Do We Share Your Information?

We value your privacy and will not share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers, such as payment processors, shipping companies, and marketing platforms, who assist us in operating our business and fulfilling your orders. These providers are required to handle your information securely and in accordance with applicable privacy laws.

  • Legal Compliance: We may disclose your personal information if required by law or in response to legal requests, such as a court order or subpoena.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, provided the new entity adheres to this Privacy Policy.

5. Data Security

We take reasonable steps to ensure the security of your personal information and protect it from unauthorized access, alteration, or disclosure. These steps include using secure technology such as encryption, firewalls, and regular monitoring. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Access and Correction of Your Personal Information

Under the Privacy Act, you have the right to request access to and correction of the personal information we hold about you. If you wish to access or update your information, please contact us using the details provided below.

We will take reasonable steps to correct any information that is inaccurate, incomplete, or outdated.

7. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your personal information is no longer required, we will securely delete or anonymize it.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website to enhance your browsing experience, analyze website traffic, and provide personalized content. You can control the use of cookies through your browser settings. However, disabling cookies may impact the functionality of certain parts of our website.

9. Third-Party Links

Our website may contain links to third-party websites. These external sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of those sites before providing any personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page with the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

The Bastet Collective
Email: hello@bastetcollective.com
Phone: 0433 320 180
Address: Carnation Street, Wynnum QLD Australia
Website: www.bastetcollective.com